Member Kim Smith in the Spotlight

How long have you been a member of IFMA Charlotte?
Almost one year

Why did you join IFMA Charlotte?
I'm relatively new to the area and it's a great way to network and meet folks in the FM industry.

What do you enjoy most about the FM industry?
I was in distribution to FM's/building service contractors for years and it's nice to understand the industry now from the customer's perspective. It's a different opportunity to add value to businesses and people alike. 

What is your favorite tip for someone new in this industry?
Become an extension of your customer's business and learn from them. No two are alike and to listen is to gain trust. 

What do you like to do in your free-time?
I love the outdoors and am the social chair for a women's fitness group called FIA so I spend a lot of time doing fitness related activities with them. I also love spending time with my critters. :)

If you could adopt an animal from the zoo, what would it be and why?
Probably a hyacinth macaw. They are gorgeous, the largest in the macaw family, and are on the endangered species list due to illegal bird trade and deforestation. It estimates that there are less than 5,000 left in the world. 

What was your first concert, when and where?
Haha - this will get a good laugh! Donny Osmond and the Osmond Brothers when I was 9 years old at the New York State Fair! I had the biggest crush on him and have been a concert goer ever since! :)