Wake Tech Community College Director of Facilities Operations

May 18, 2021

Position Description

Most postings are open for a limited time, depending upon the number of applications received.  When the stated closing date is "Continuous", please apply immediately. The position may close without notice.

Pay Grade: Manager 7

The Director of Facilities Operations, under the direction of the VP of Facilities, is responsible for planning, communication, facilitation, oversight and coordination of the preventive maintenance, repairs, improvements, renovation, new construction and presentation of all buildings and grounds. This position manages assigned staff engaged in building and/or equipment maintenance.     
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Responsibilities and Duties (*Essential Functions)

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.  

*Manages the daily operations of assigned facilities and programs including staff, contractors, and vendors.

*Serves as an Essential Employee for emergency operations affecting College operations.  Available 24/7 for all related incidents.
*Administers, plans, and directs service contracts such as landscaping, custodial, plumbing, electrical, mechanical, pest control, generators, fire, life safety, work order management system, and snow removal operations. 
*Exercises discretion when making recommendations concerning appointment, retention, promotion, and assignments of Facilities Operations personnel, including close collaboration with Human Resources during the hiring process. 
*Collaborates with the VP of Facilities and Design & Construction Project Managers on all construction/renovation projects for all campus locations.  Performs inspections with the Owner, Architect, Contractor (OAC) Team and attends periodic (OAC) project meetings.
*Collaborates with Business Office on written proposals for all building and ground maintenance service contracts and other maintenance services such as HVAC, custodial, elevators, generators, pest control and life safety equipment. 
Supervises and provides mentoring and coaching to assigned staff. 
Conducts performance management reviews of assigned staff. 
Uses appropriate facilities operations modules of the college's Computerized Maintenance Management System (CMMS) to make daily work assignments, provide for upkeep of facilities and service academic program needs.

Provides project reviews, inspection and approval of facility renovation and new construction projects.  
Reviews and provides input to the College Master Plan. 
Manages inventory, including periodic facilities and equipment condition assessments. Transfers deficiencies that are not within facilities operations staffing capabilities to the facilities management staff for contracted support.
Responds to the results of the annual Facilities Customer Satisfaction Survey, utilizing the data to address areas of concern. 
Identifies staffing needs required to support the workload of Facilities Operations department. 
Collaborates with the Vice President of Facilities and the Director of Facilities Management to update the greenhouse gas inventory and progress reports on an annual basis. 
Oversees set up for college functions on all campuses. 
Directs the repairs for reported maintenance deficiencies.
Collaborates with the College Police regarding security matters. 
Leads efforts to ensure contracted services scopes of work are up to date.  Reports deficiencies to the facilities management group for appropriate action. 
Supports the facilities management staff during periodic facilities support contract rewrites.
Develops and coordinates written proposals and other purchasing service contract agreement specifications for the maintenance department support requirements. 
Responds to all facility complaints and organizational customer service issues in a professional manner. 
Participates in short- and long-term budget development, identifies facility operation area expenses, and equipment needs for the college. 
Conducts regular business inspections for safety, cleaning standards, procedure compliance.  Coordinates inspections with insurance companies, Fire Department representatives, and Health & Safety officials.
Works closely with state and local inspectors on all requirements for renovations and new construction, fire code requirements, elevator inspections, boiler inspections, backflow preventer certifications, and fire hydrants testing.
Mentors, coaches, and supervises direct reports at various campus locations. 
Coordinates and implements a staffing plan that includes an emphasis on workload, training, development, and personal time balance.
Works directly with Campus Provosts and Campus Directors at all locations to address requirements and needs of the campus within scope of work. 
Collaborates with the VP of Facilities and Director of Design & Construction to coordinate the short- and long-term range facility improvement goals. 
Identifies changes to the college construction standards for Project Managers to follow when developing new construction or renovation projects. 
Collaborates with other departments such as ITS, Security, AV, and Department Deans regarding design definitions for in-house renovation and construction projects. 
Plans and schedules projects for after normal business hours and weekends to avoid conflicts with class scheduling. 
Travels frequently to multiple campuses during the week for meetings, inspections and coordination activities. 
Provides data and updates to the Initiatives and Assessment teams, ensuring the College's periodic SACS/Task Stream requirements are up to date. 
Completes an annual applied benchmarking project on an individual or group basis.


Knowledge, Skills, and Abilities:
Proficient in Microsoft Office

Excellent oral and written communications skills
Ability to utilize the college's Computerized Maintenance Management System (CMMS) to carry out tasking and make work assignments, ensuring maintenance and repairs are completed in a timely manner
Excellent decision making skills
Excellent organizational and troubleshooting skills
Ability to manage multiple projects in a timely manner
Knowledge of environmental and safety rules, regulations and policies
Ability to work effectively with internal and external contacts
Ability to work with a diverse group of people at all levels in the organization

Minimum Requirements:
Bachelor's degree
Eight or more years of professional experience in Facilities Management, Design, Construction, Operations or a related field
Three or more years of supervisory experience
Must have one or more facilities related educational or experience related designations, such as: International Facility Management Association (IFMA), Certified Facility Manager (CFM), or Certified Energy Manager (CEM), or equivalent
Valid driver's license with approval required by the College's Liability Insurance Carrier

Two or more facilities related educational or experience related designation: International Facility Management Association (IFMA), Certified Facility Manager (CFM), Certified Energy Manager (CEM) or equivalent or

Professional Engineering License

Five or more years of supervisory experience

Essential Personnel: